Q. WHY IS MY CREDIT CART NOT WORKING?
A. The main reason credit card transactions decline is due to incorrect billing information. When checking out, the billing address must match the shipping address for security purposes. Make sure you enter your billing address exactly as it’s shown on your credit card statement. Cards also decline because of an incorrect CVV2 number. These are the last three digits on the back of the credit/debit card (Visa/Mastercard/Discover). Knowing your billing details will prevent any pending charges and ensure payment accuracy.
Q. WHY ARE PARTS PRICING SHOWING AT RETAIL ON SOME ITEMS?
A. You must login as a menber to see our discounted pricing on Kawasaki parts.
Q. WHAT INFO IS NEEDED TO GET MEMBER PRICING?
A. All you need to provide is your email address and password.
Q. WHY DON'T YOU OFFER FREE SHIPPING LIKE OTHER ONLINE RETAILERS?
A. In most caes our prices with shipping is cheaper than other online retailers.
Q. ARE YOU SELLING GENUINE KAWASAKI & SUZUKI PARTS AND ACCESSORIES?
A. Yes, the parts listed on the microfiche are genuine Kawasaki & Suzuki parts. There are Kawasaki & Suzuki genuine accessories catalogs on the catalogs page.
Q. DO YOU HAVE PARTS FOR OLDER BIKES?
A. Our website does not currently list which parts are no longer available. Please submit a parts request to check availability for parts on bikes older than 15 years of age. We can get these parts if they are still available from Kwasaki & Suzuki. If the parts needed are no longer available, there may be an aftermarket source that makes a replacement part for the discontinued item.
Q. WHAT FORMS OF PAYMENT TO DO YOU ACCEPT?
A. We only accept debit or credit cards as payment. We accept Visa, Mastercard, and Discover.
Q. IS MY DEBIT/CREDIT CARD CHARGED IMMEDIATELY WHEN I SUBMIT AN ORDER?
A. Your debit/credit card is not immediately charged for online orders. We double check availability of all parts ordered from the website before the card is charged. If all parts are available , we then process the card for the total amount with the exception of additional shipping charges for heavy items or international orders. Those charges will be made when the product is ready to ship.
Q.WHEN IS MY DEBIT/CREDIT CARD CHARGED?
A. Your debit/credit card is only charged after positive availability of the parts has been determined. We process the charges to the card then because this allows us to know if the customer has the available funds or credit to make the purchase. We have acquired too many slow moving parts due to attempting to process the charge after the order has been received in, only to find out the customer did not have the available funds for the purchase. This cuts down on the stocking costs, therefore keeping our prices well below dealership prices. If the card is denied, we will contact you via email or by phone to let you know.
Q. DO YOU HAVE ALL MY PARTS IN STOCK?
A. We do stock many parts but Kawasaki & Suzuki have too many parts for us to stock them all. In most cases there will be at least one item that will need to be ordered. By us keeping our stocking costs low, we are able to sell the parts at a discounted price.
Q. CAN I ADD TO AN EXISTING ORDER?
A. Unfortunately we are not able to add to an existing order. If you need other parts, you will need to place an additional order or give us a call to make another order.
Q. HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
A. In most instances, we receive ordered parts from Kawasaki & Suzuki within a couple business days. We do our best to ship your completed order the same day as the parts were received. You should receive your order within 7-14 business days from the date the order was placed.
Q. HOW DO I KNOW IF ANY OF MY PARTS ARE ON BACK ORDER OR DISCONTINUED?
A. We will contact you via email or by phone as soon as we find out if you have any parts on back order or discontinued. There are occasions that a part may be temporarily on back order. To keep costs down and prices low, we ship all orders complete unless there will be a longer delay due to back orders.
Q. HOW WILL YOU SHIP MY ORDER?
A. 99% of the orders placed are shipped through UPS. Large orders and orders for frames & atv fenders will be shipped via freight trucking service.
Q. DO YOU OFFER EXPEDITED SHIPPING?
A. We do offer expedited shipping on orders. Remember, the shipment is made when the parts have been received
Q. WILL YOU SEND MY PARTS TO A P.O. BOX?
A. We do not have tracking info for P.O. box shipments. Therefore we will not be held responsible for shipments through the postal service to post office boxes.
Q. WHAT ARE YOUR SHIPPING FEES?
A. Shipping fees are within $12-$14 on most orders. The customer will incur additional shipping fees for orders that are oversize/overweight. These fees may not be figured until after your order has been placed. The customer will be contacted via phone or email if additional charges apply.
Q. DO YOU SHIP INTERNATIONALLY OR OUTSIDE THE CONTINENTAL U.S.?
A. Yes, we do ship international and outside the U.S. The customer will be responsible for the additional shipping costs to these locations. We will contact you via email with the updated shipping costs before processing an order.
A. Returned packages without a return number will be charged the return freight as well as additional freight back to the customer.
Q. HOW DO I GET A RETURN AUTHORIZATION NUMBER?
A. The customer must contact us via phone or email to receive a return authorization number. Returns are only allowed once we determine what the customer is sending back and have issued a return number. Returns must be in the original unopened package and the part number must be legible. Remember, no returns allowed on electrical items. No returns allowed after 15 days.